The report emphasizes facts like the importance of visual design & ease of use. And also, it points out interesting information like "designers being overly optimistic about visitors’ ability to maintain orientation".
You can download the full report as a PDF file or read the shorter executive summary.
If you want to see the methodology behind the survey, click here
P.S. Thanks to Michael from IDEA for suggesting this resource.
Website: http://www.idea.org/find-information.html
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